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The Trust Crisis in HealthcareCauses, Consequences, and Cures$
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David A. Shore

Print publication date: 2006

Print ISBN-13: 9780195176360

Published to Oxford Scholarship Online: September 2009

DOI: 10.1093/acprof:oso/9780195176360.001.0001

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The (Sorry) State of Trust in the American Healthcare Enterprise

The (Sorry) State of Trust in the American Healthcare Enterprise

Chapter:
(p.3) 1 The (Sorry) State of Trust in the American Healthcare Enterprise
Source:
The Trust Crisis in Healthcare
Author(s):

David A. Shore (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195176360.003.01

Trust is the foundation upon which our healthcare system is built, but the current trends showing increasing distrust compromise the system's effectiveness. This chapter discusses the reasons behind the decline. It argues that most of the erosion is due to developments that occurred within the health care system—new delivery system, changes in the patient-doctor relationship, and the increasing self-scrutiny leading to controversy around medical errors. Popular media has also helped perpetuate the public's view of distrust. Given the role of trust that is integral to the healthcare system, the chapter examines why and how rebuilding trust can be achieved.

Keywords:   trust in healthcare, medical errors, patient-doctor relationship, healthcare system, rebuilding trust in healthcare

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