Jump to ContentJump to Main Navigation
Handbook of Social Work in Health and Aging$
Users without a subscription are not able to see the full content.

Barbara Berkman and Sarah D'Ambruoso

Print publication date: 2006

Print ISBN-13: 9780195173727

Published to Oxford Scholarship Online: April 2010

DOI: 10.1093/acprof:oso/9780195173727.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 20 October 2019

Measuring Client Satisfaction Among Older Adults and Families

Measuring Client Satisfaction Among Older Adults and Families

Chapter:
(p.1009) 95 Measuring Client Satisfaction Among Older Adults and Families
Source:
Handbook of Social Work in Health and Aging
Author(s):

Chang-Ming Hsieh

Elizabeth Essex

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195173727.003.0095

This chapter proposes a method of measuring client satisfaction designed to overcome the limitations of past client satisfaction studies. By asking the clients to rate their satisfaction with all major service aspects within a specific care or service setting, the approach addresses the issues of contextual relevance and the multidimensional nature of client satisfaction. In addition, this measurement approach addresses the possibility of unequal weights among the different service aspects by incorporating perceived importance into the measurement of client satisfaction. That is, the measure takes into account the potential interpersonal differences in perceived importance of various service elements. It is, therefore, a true client-centered satisfaction measure.

Keywords:   program evaluation, client satisfaction, social work practice

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .