Jump to ContentJump to Main Navigation
More than RampsA Guide to Improving Health Care Quality and Access for People with Disabilities$
Users without a subscription are not able to see the full content.

Lisa I. Iezzoni and Bonnie L. O'Day

Print publication date: 2006

Print ISBN-13: 9780195172768

Published to Oxford Scholarship Online: September 2009

DOI: 10.1093/acprof:oso/9780195172768.001.0001

Show Summary Details
Page of

PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a monograph in OSO for personal use (for details see www.oxfordscholarship.com/page/privacy-policy).date: 22 May 2019

Clinical Competence and Technical Communication

Clinical Competence and Technical Communication

(p.131) 8 Clinical Competence and Technical Communication
More than Ramps

Lisa I. Iezzoni

Bonnie L. O'Day

Oxford University Press

This chapter explores communication between patients with disabilities and clinicians about “technical” matters—the purportedly objective “facts” that guide clinical decision making, such as discussions about symptoms, signs, therapeutic options, and treatment side effects. It discusses concerns that clinicians may have inadequate scientific knowledge about many disabling conditions, and they therefore make decisions based on their personal views of patients' quality of life rather than objective medical evidence. Conflicts can arise when clinicians fail to appreciate the value persons with disabilities place on their lives. The chapter also discusses problems making clinical information, such as recommendations for treatments and warnings about side effects, accessible to persons with impaired vision or hearing. Failure to accommodate patients' communication needs can compromise patients' safety.

Keywords:   disability, health care quality, physician training, physician knowledge, blind, deaf, hard of hearing, Braille, satisfaction with care

Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs , and if you can't find the answer there, please contact us .