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Lost KnowledgeConfronting the Threat of an Aging Workforce$
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David W. DeLong

Print publication date: 2004

Print ISBN-13: 9780195170979

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195170979.001.0001

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Improving the Transfer of Explicit Knowledge

Improving the Transfer of Explicit Knowledge

Chapter:
(p.81) 5 Improving the Transfer of Explicit Knowledge
Source:
Lost Knowledge
Author(s):

David W. DeLong (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195170979.003.0006

This chapter begins with a detailed explanation of the confusion surrounding different knowledge types. It includes a practical description using one form of knowledge classification, which includes explicit knowledge and tacit knowledge, or know-how. But an argument is made that an overlooked and more useful hybrid concept is the notion of implicit knowledge. The three most common ways that explicit knowledge is likely to be transferred and retained are: documentation, interviews and debriefings, and training. Each section includes detailed implications for action when applying these solutions for knowledge transfer and knowledge retention.

Keywords:   knowledge transfer, implicit knowledge, tacit knowledge, knowledge classifications, knowledge types, documentation, interviews, training, knowledge retention

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