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Lost KnowledgeConfronting the Threat of an Aging Workforce$
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David W. DeLong

Print publication date: 2004

Print ISBN-13: 9780195170979

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195170979.001.0001

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Developing an HR Infrastructure for Knowledge Retention

Developing an HR Infrastructure for Knowledge Retention

(p.57) 4 Developing an HR Infrastructure for Knowledge Retention
Lost Knowledge

David W. DeLong (Contributor Webpage)

Oxford University Press

This chapter describes HR processes and practices needed to address four common problems that organizations must address to retain knowledge and develop workforce capabilities in an era of changing workforce demographics. Key elements of an effective HR infrastructure include skills inventory systems that allow managers to evaluate their existing knowledge base, succession planning and career development processes, and phased retirement policies. Culture change is discussed, which is increasingly necessary to create the characteristics of a retention culture that enhances retention of both high performing employees and critical knowledge.

Keywords:   HR infrastructure, skills inventory systems, succession planning, career development, retention culture, culture change, phased retirement

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