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The Digital HandVolume II: How Computers Changed the Work of American Financial, Telecommunications, Media, and Entertainment Industries$
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James W. Cortada

Print publication date: 2005

Print ISBN-13: 9780195165876

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780195165876.001.0001

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Conclusions: Lessons Learned, Implications for Management

Conclusions: Lessons Learned, Implications for Management

(p.442) 13 Conclusions: Lessons Learned, Implications for Management
The Digital Hand

James W. Cortada

Oxford University Press

This chapter describes the role of information technologies in the shaping and offerings of services industries, then moves on to describe broad patterns of IT adoption by such industries, and the role such industries now play in the New Economy. Global trends and implications for management in all industries are discussed.

Keywords:   New Economy, service industries, management implications, information technology, global implications

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