This chapter focuses on how the workplace is being transformed through technological change. It argues that a critical function the managerial supervisor must perform is to humanize technology. This means that she or he has the responsibility to work with others to make technological advances work for them. The chapter begins by defining technology and providing an overview of the ways in which technology is changing the work lives of persons in health and human service organizations. It identifies basic questions to ask in assessing one's technological needs. It then focuses on the implications of new technologies for organizational practice in human services, followed by an examination of the problems encountered by supervisory managers as they deal with technological issues.
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