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Managing Human Resources in the Human ServicesSupervisory Challenges$
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Felice Davidson Perlmutter, Darlyne Bailey, and Ellen Netting

Print publication date: 2000

Print ISBN-13: 9780195137071

Published to Oxford Scholarship Online: January 2009

DOI: 10.1093/acprof:oso/9780195137071.001.0001

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Humanizing Technology

Humanizing Technology

(p.68) 4 Humanizing Technology
Managing Human Resources in the Human Services

Felice Davidson Perlmutter

Darlyne Bailey

F. Ellen Netting

Oxford University Press

This chapter focuses on how the workplace is being transformed through technological change. It argues that a critical function the managerial supervisor must perform is to humanize technology. This means that she or he has the responsibility to work with others to make technological advances work for them. The chapter begins by defining technology and providing an overview of the ways in which technology is changing the work lives of persons in health and human service organizations. It identifies basic questions to ask in assessing one's technological needs. It then focuses on the implications of new technologies for organizational practice in human services, followed by an examination of the problems encountered by supervisory managers as they deal with technological issues.

Keywords:   technological change, managerial supervisor, technological advances, work lives, human service organizations

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