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Flawed Advice and the Management TrapHow Managers Can Know When They're Getting Good Advice and When They're Not$
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Chris Argyris

Print publication date: 2000

Print ISBN-13: 9780195132861

Published to Oxford Scholarship Online: October 2011

DOI: 10.1093/acprof:oso/9780195132861.001.0001

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Introduction

Introduction

Chapter:
(p.3) Introduction
Source:
Flawed Advice and the Management Trap
Author(s):

Chris Argyris

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780195132861.003.0001

There are four tests for the actionability of advice. It specifies the detailed, concrete behaviors required to achieve the intended consequences; it must be crafted in the form of designs that contain causal statements; people must have, or be able to be taught, the concepts and skills required to implement those causal statements; and the context in which it is to be implemented does not prevent its implementation. This book applies these criteria to representative examples of the advice in good currency about effective leadership, learning, change, and employee commitment, especially in situations that require non-trivial changes of the status quo.

Keywords:   concrete behaviors, causal statements, employee commitment, leadership

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