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Providing a palliative care service: towards an evidence base$
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Nick Bosanquet and Chris Salisbury

Print publication date: 1999

Print ISBN-13: 9780192629913

Published to Oxford Scholarship Online: November 2011

DOI: 10.1093/acprof:oso/9780192629913.001.0001

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Patient and carer satisfaction

Patient and carer satisfaction

Chapter:
(p.97) Question 6 Patient and carer satisfaction
Source:
Providing a palliative care service: towards an evidence base
Author(s):

Nick Bosanquet

Chris Salisbury

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780192629913.003.0011

This chapter focuses on consumer preference for, and satisfaction with, the different types of palliative care. The term ‘consumer’ in palliative care refers to the patients, families, friends, and informal carers. The focus of the chapter is confined to the views of patients and ‘informal care-givers’, which may include families, friends, and relatives. The topics discussed are the concept and methods of measuring satisfaction, satisfaction and opinions in in-patient hospice care in the UK and US, satisfaction and opinions in the hospice home care services in the UK and US, and satisfaction and opinions in the specialist outreach services in the community. The chapter also provides a comparative study of consumer views on hospital and community care.

Keywords:   consumer preference, satisfaction, measuring satisfaction, consumer views, opinions, hospital care, community care

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