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The Nature and Dynamics of Organizational Capabilities$
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Giovanni Dosi, Richard R. Nelson, and Sidney Winter

Print publication date: 2001

Print ISBN-13: 9780199248544

Published to Oxford Scholarship Online: November 2003

DOI: 10.1093/0199248540.001.0001

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PRINTED FROM OXFORD SCHOLARSHIP ONLINE (www.oxfordscholarship.com). (c) Copyright Oxford University Press, 2019. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in OSO for personal use. date: 08 December 2019

Repositories of Knowledge in Franchise Organizations: Individual, Structural, and Technological

Repositories of Knowledge in Franchise Organizations: Individual, Structural, and Technological

Chapter:
(p.51) 2 Repositories of Knowledge in Franchise Organizations: Individual, Structural, and Technological
Source:
The Nature and Dynamics of Organizational Capabilities
Author(s):

Linda Argote

Eric Darr

Publisher:
Oxford University Press
DOI:10.1093/0199248540.003.0003

Where is knowledge embedded in organizations? The chapter describes results on the persistence and transfer of knowledge in fast food franchises, and presents the results on the productivity of the franchises and on the timeliness of their service. It is shown that the qualitative evidence about where knowledge was embedded in the franchises suggests that knowledge gained from experience at the franchises was embedded in individual workers and in the organizations’ routines, structures, and technologies. It is argued that the fast food franchises were able to realize significant productivity gains in the face of extraordinarily high turnover because a significant component of the knowledge was embedded in the organization's structure and technology rather than in individual employees. Further, embedding knowledge in structure and technology appeared to facilitate the transfer of knowledge across organizations.

Keywords:   fast food industry, franchise organizations, knowledge, knowledge transfer, productivity, routines, timeliness

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