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Creating Value with KnowledgeInsights from the IBM Institute for Business Value$
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Eric Lesser and Lawrence Prusak

Print publication date: 2004

Print ISBN-13: 9780195165128

Published to Oxford Scholarship Online: October 2005

DOI: 10.1093/0195165128.001.0001

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Trust and Knowledge Sharing: A Critical Combination

Trust and Knowledge Sharing: A Critical Combination

Chapter:
(p.36) 3 Trust and Knowledge Sharing: A Critical Combination
Source:
Creating Value with Knowledge
Author(s):

Daniel Z. Levin

Rob Cross

Lisa C. Abrams

Eric L. Lesser

Publisher:
Oxford University Press
DOI:10.1093/0195165128.003.0003

This chapter focuses on the importance of trust in supporting effective knowledge sharing, highlighting the importance of both competence and benevolence in developing trustworthy relationships with others. It discusses a survey of 138 employees from three companies: a division from a US pharmaceutical company, a division of a British bank, and a large group within a Canadian oil and gas company. All three groups were composed of people engaged in knowledge-intensive work. Respondents were asked to consider a recent project they had worked on, and to rate the usefulness of the knowledge they received from those whom they had sought out advice on that project. The results of the survey, which were similar across the three companies, identified some actionable recommendations for companies looking to share knowledge more effectively across their organizations.

Keywords:   trust, knowledge sharing, competence, benevolence

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