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Sallaz, J. (2019-10-17). Firms: Seeing Like a Call Center. In Lives on the Line: How the Philippines became the World's Call Center Capital. : Oxford University Press. Retrieved 31 May. 2020, from https://www.oxfordscholarship.com/view/10.1093/oso/9780190630652.001.0001/oso-9780190630652-chapter-3.