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Palfreyman, D., & Tapper, T. (2014-06-12). The Student as Consumer: Legal Framework and Practical Reality. In Reshaping the University: The Rise of the Regulated Market in Higher Education. : Oxford University Press. Retrieved 20 Jan. 2020, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199659821.001.0001/acprof-9780199659821-chapter-6.