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Jaffer, S., Morris, N., Sawbridge, E., & Vines, D. (2014-08-07). How Changes to the Financial Services Industry Eroded Trust. In Capital Failure: Rebuilding Trust in Financial Services. : Oxford University Press. Retrieved 22 Feb. 2020, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780198712220.001.0001/acprof-9780198712220-chapter-2.