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Gilpin, D., & Murphy, P. (2008-09-01). Crisis Communication: The Evolution of a Field. In Crisis Management in a Complex World. : Oxford University Press. Retrieved 27 Jan. 2020, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195328721.001.0001/acprof-9780195328721-chapter-3.