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Fontaine, M. (2004-01-08). Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities. In Creating Value with Knowledge: Insights from the IBM Institute for Business Value. : Oxford University Press. Retrieved 28 May. 2020, from https://www.oxfordscholarship.com/view/10.1093/0195165128.001.0001/acprof-9780195165128-chapter-8.