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Lee, C. (2014-12-31). Activating Empathetic Citizens. In Do-It-Yourself Democracy: The Rise of the Public Engagement Industry. : Oxford University Press. Retrieved 22 Jan. 2020, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199987269.001.0001/acprof-9780199987269-chapter-7.