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Garner, M., & Johnson, E. (2013-08-13). The Transformation of Discourse in Emergency Calls to the Police. In Legal-Lay Communication: Textual Travels in the Law. : Oxford University Press,. Retrieved 18 Jun. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199746842.001.0001/acprof-9780199746842-chapter-2.