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Proot, C., & Yorke, M. (2013-10-03). Talking with patients. In Life to be Lived: Challenges and choices for patients and carers in life-threatening illnesses. : Oxford University Press. Retrieved 16 Dec. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199685011.001.0001/acprof-9780199685011-chapter-11.