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Spencer-Gray, S. (2009-09-17). The training and education of volunteers. In Volunteers in hospice and palliative care: A resource for voluntary service managers. : Oxford University Press. Retrieved 6 Dec. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199545827.001.0001/acprof-9780199545827-chapter-6.