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Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006-11-02). Social Security: Managing Mass Payments and Responding to Welfare State change. In Digital Era Governance: IT Corporations, the State, and e-Government. : Oxford University Press. Retrieved 9 Dec. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199296194.001.0001/acprof-9780199296194-chapter-7.