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Ciborra, C. (2004-09-23). Krisis. In The Labyrinths of Information: Challenging the Wisdom of Systems. : Oxford University Press,. Retrieved 24 May. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199275267.001.0001/acprof-9780199275267-chapter-2.