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Patriotta, G. (2004-09-30). Introduction. In  (Ed.), Organizational Knowledge in the Making: How Firms Create, Use, and Institutionalize Knowledge. : Oxford University Press,. Retrieved 19 May. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199275243.001.0001/acprof-9780199275243-chapter-1.