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McNulty, T., & Ferlie, E. (2004-02-26). Patient Process Reengineering: Six Case Studies. In Reengineering Health Care: The Complexities of Organizational Transformation. : Oxford University Press. Retrieved 14 Nov. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199269075.001.0001/acprof-9780199269075-chapter-6.