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Heckscher, C., Maccoby, M., Ramirez, R., & Tixier, P. (2003-03-20). Lucent: Toward Strategic Engagement. In Agents of Change: Crossing the Post-Industrial Divide. : Oxford University Press. Retrieved 14 Nov. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199261758.001.0001/acprof-9780199261758-chapter-5.