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Winterburn, S., & Wilkinson, S. (2010-03-25). The challenges and rewards of communication skills training for oncology and palliative care nurses in the United Kingdom. In Handbook of Communication in Oncology and Palliative Care. : Oxford University Press. Retrieved 27 Jan. 2020, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199238361.001.0001/acprof-9780199238361-chapter-36.