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Heaven, C., & Maguire, P. (2008-05-08). Communication Issues. In Psychosocial Issues in Palliative Care. : Oxford University Press. Retrieved 17 Nov. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780199216420.001.0001/acprof-9780199216420-chapter-2.