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Gratton, L. (1999-05-06). People Processes as a Source of Competitive Advantage. In Strategic Human Resource Management: Corporate Rhetoric and Human Reality. : Oxford University Press. Retrieved 16 Oct. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780198782049.001.0001/acprof-9780198782049-chapter-9.