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Goodlin, S., & Quill, T. (2008-07-17). Communication Between Clinicians and Their Heart Failure Patients and Families. In Supportive Care in Heart Failure. : Oxford University Press. Retrieved 13 Dec. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780198570288.001.0001/acprof-9780198570288-chapter-22.