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Bini, D., Latouche, G., & Meini, B. (2005-02-03). PHASE-TYPE QUEUES. In  (Ed.), Numerical Methods for Structured Markov Chains. : Oxford University Press,. Retrieved 22 May. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780198527688.001.0001/acprof-9780198527688-chapter-5.