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Seong, Y., Bisantz, A., & Gattie, G. (2009-10-01). Trust, Automation, and Feedback: An Integrated Approach. In Adaptive Perspectives on Human–Technology Interaction: Methods and Models for Cognitive Engineering and Human-Computer Interaction. : Oxford University Press,. Retrieved 21 Jul. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195374827.001.0001/acprof-9780195374827-chapter-10.