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Gilpin, D., & Murphy, P. (2008-09-01). Sorting Out the Complex World: Sensemaking and Decision Making. In Crisis Management in a Complex World. : Oxford University Press. Retrieved 12 Dec. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195328721.001.0001/acprof-9780195328721-chapter-9.