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DeLong, D. (2004-09-16). Launching Knowledge Retention Initiatives: Principles for Action. In Lost Knowledge: Confronting the Threat of an Aging Workforce. : Oxford University Press. Retrieved 16 Oct. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195170979.001.0001/acprof-9780195170979-chapter-11.