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Cortada, J. (2005-10-13). Business Patterns and Digital Applications in the Telecommunications Industry. In The Digital Hand: Volume II: How Computers Changed the Work of American Financial, Telecommunications, Media, and Entertainment Industries. : Oxford University Press,. Retrieved 20 Jun. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195165876.001.0001/acprof-9780195165876-chapter-7.