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Cortada, J. (2007-11-08). The Digital Hand, Vol 3: How Computers Changed the Work of American Public Sector Industries. : Oxford University Press,. Retrieved 21 Jul. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195165869.001.0001/acprof-9780195165869.