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Argyris, C. (2000-01-13). Flawed Advice and the Management Trap: How Managers Can Know When They're Getting Good Advice and When They're Not. : Oxford University Press. Retrieved 20 Nov. 2019, from https://www.oxfordscholarship.com/view/10.1093/acprof:oso/9780195132861.001.0001/acprof-9780195132861.