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Inside the Compassionate OrganizationCulture, Identity, and Image in an English Hospice$
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Alan Baron, John Hassard, Fiona Cheetham, and Sudi Sharifi

Print publication date: 2018

Print ISBN-13: 9780198813958

Published to Oxford Scholarship Online: December 2017

DOI: 10.1093/oso/9780198813958.001.0001

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Introducing the Study

Introducing the Study

(p.1) 1 Introducing the Study
Inside the Compassionate Organization

Alan Baron

John Hassard

Fiona Cheetham

Sudi Sharifi

Oxford University Press

The chapter explains how the main aim of this book is to examine the culture of a ‘compassionate organization’—an English hospice—through the eyes of its members. The investigation is related to its social and historical context and, from these data, some conclusions are suggested about the relationship between organizational culture, identity, and image. Many previous studies have examined these fundamental elements within formal (frequently private and public sector) work organizations, but none has done so within the singular (third sector) setting of a hospice—which deals with issues of care and compassion, death and dying on a daily basis. The examination of these aspects of organizational life within such a unique social institution has allowed the authors to analyse the many and varied relationships between the case Hospice and its stakeholders, including staff and volunteers, those within the wider healthcare community, and members of the general public.

Keywords:   healthcare, hospice, organizational culture, organizational identity, organizational image, third sector organization

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