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Choice Matters
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Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)

Gordon Moore, John A. Quelch, and Emily Boudreau

Abstract

Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care) is a timely and thoughtful exploration of the controversial role of consumers in the U.S. healthcare system. In most markets today, consumers have more options and autonomy than ever before. Empowered consumers easily shop around for products and services that better meet their needs, and they widely share their reviews on social media to inform and influence other consumers. Businesses have responded with better experiences and prices to compete for consumers’ business. Though healthcare has ... More

Keywords: consumer, choice, healthcare, consumerism, market, decision-making, health policy

Bibliographic Information

Print publication date: 2018 Print ISBN-13: 9780190886134
Published to Oxford Scholarship Online: July 2018 DOI:10.1093/oso/9780190886134.001.0001

Authors

Affiliations are at time of print publication.

Gordon Moore, author
Professor, Department of Population Medicine, Harvard Medical School

John A. Quelch, author
Miller University Professor and Vice Provost, University of Miami

Emily Boudreau, author
PhD Student, Department of Health Policy and Management, Yale Graduate School of Arts and Sciences

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Contents

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Section 1 Introduction

Section 2 Consumer Choice in the Healthcare System

Section 3 How Consumers Choose

Section 4 Responding to Consumer Choice