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Why Some Firms Thrive While Others FailGovernance and Management Lessons from the Crisis$
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Thomas H. Stanton

Print publication date: 2012

Print ISBN-13: 9780199915996

Published to Oxford Scholarship Online: September 2012

DOI: 10.1093/acprof:oso/9780199915996.001.0001

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Governance and Management

Governance and Management

Lessons Learned

(p.187) 9 Governance and Management
Why Some Firms Thrive While Others Fail

Thomas H. Stanton

Oxford University Press

Chapter 9 summarizes lessons from successful firms and their use of constructive dialogue to help prevent undisciplined risk-taking. The book’s recommendation, that constructive dialogue be required of all major financial firms as a way to strengthen them and contribute to their safety and soundness, builds on the work of Professor Sydney Finkelstein and colleagues about the need for respectful challenge to help offset the possibility of flawed decision making by a leader. Moreover, only effective supervision can help protect financial firms from a race to the bottom. In 2005–2007 lenders and borrowers took on increasing amounts of risk without regard to the consequences. Citigroup’s CEO sought government intervention to reduce risks that firms took in the race for market share and profits. CEOs can benefit from feedback from supervisors as well as their boards, management teams, and risk officers.

Keywords:   Sydney Finkelstein, Citigroup, decision making, feedback, market share

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