This chapter builds on the work of Mary Parker Follett and Philip Selznick to anchor a tradition of Pragmatist organizational theory. In contrast with Max Weber’s image of bureaucracy, Follett and Selznick reject the dualism of formal versus informal organization. Doing this allows them to imagine a different relationship between central control and decentralized discretion in organizations. Selznick’s perspective on “responsive organizations” supports a problem-solving perspective on organizations and an emphasis on developing the competency and character of organizational communities.
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