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Restoring Trust in Organizations and Leaders
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Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Roderick M. Kramer and Todd L. Pittinsky

Abstract

Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in trust reflect widespread disenchantment with the leadership of such organizations and institutions. In recognition of this pervasive problem, policymakers and scholars alike have argued the need to restore trust in our organizations and their leadership. But precisely how to restore trust is less evident and often unspecified in ... More

Keywords: trust, confidence, distrust, suspicion, social capital, leadership, governance

Bibliographic Information

Print publication date: 2012 Print ISBN-13: 9780199756087
Published to Oxford Scholarship Online: May 2012 DOI:10.1093/acprof:oso/9780199756087.001.0001

Authors

Affiliations are at time of print publication.

Roderick M. Kramer, editor
Stanford University Graduate School of Business

Todd L. Pittinsky, editor
Stony Brook University

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Contents

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Front Matter

Introduction Restoring Trust in Organizations and Leaders

Roderick M. Kramer and Todd L. Pittinsky

Part One Understanding Why Trust Is a Problem

1 Moral Bases of Public Distrust

Ronnie Janoff-Bulman and Michael T. Parker

2 “My Trust Needs To Be Earned, Or I Don’t Give It”

Margaret Rundle, Carrie James, Katie Davis, Jennifer O. Ryan, John M. Francis, and Howard Gardner

3 “I’ll Pay Attention When I’m Older”

Katie Davis, Jennifer O. Ryan, Carrie James, Margaret Rundle, and Howard Gardner

4 Institutional Trust Failures

Roderick M. Kramer

Part Two Emerging Perspectives on Trust Repair

5 The Art of the Apology

Roy J. Lewicki and Beth Polin

6 Risky Trust

Faaiza Rashid and Amy C. Edmondson

7 The Elasticity of Trust

Iris Bohnet, Benedikt Herrmann, Mohamad Al-Ississ, Andrea Robbett, Khalid Al-Yahya, and Richard Zeckhauser

9 Restoring Institutional Trust after the Global Financial Crisis

Nicole Gillespie, Robert Hurley, Graham Dietz, and Reinhard Bachmann

10 Understanding Threats to Leader Trustworthiness

Kimberly D. Elsbach and Steven C. Currall

End Matter