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Restoring Trust in Organizations and Leaders
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Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Roderick M. Kramer and Todd L. Pittinsky

Abstract

Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in trust reflect widespread disenchantment with the leadership of such organizations and institutions. In recognition of this pervasive problem, policymakers and scholars alike have argued the need to restore trust in our organizations and their leadership. But precisely how to restore trust is less evident and often unspecified in ... More

Keywords: trust, confidence, distrust, suspicion, social capital, leadership, governance

Bibliographic Information

Print publication date: 2012 Print ISBN-13: 9780199756087
Published to Oxford Scholarship Online: May 2012 DOI:10.1093/acprof:oso/9780199756087.001.0001

Authors

Affiliations are at time of print publication.

Roderick M. Kramer, editor
Stanford University Graduate School of Business

Todd L. Pittinsky, editor
Stony Brook University

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