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Cross-Cultural Technology DesignCreating Culture-Sensitive Technology for Local Users$

Huatong Sun

Print publication date: 2012

Print ISBN-13: 9780199744763

Published to Oxford Scholarship Online: May 2012

DOI: 10.1093/acprof:oso/9780199744763.001.0001

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(p.271) Appendix A Mobile Messaging User Survey

(p.271) Appendix A Mobile Messaging User Survey

Source:
Cross-Cultural Technology Design
Publisher:
Oxford University Press

Background

  1. 1. Age

  2. 2. Gender

  3. 3. Occupation

  4. 4. Educational background

  5. 5. Who are the other people in your house?

  6. 6. How would you describe your daily schedule?

  7. 7. Which of the following best describes your usual place of work? (Circle one)

    1. a. Home

    2. b. Location away from home

    3. c. Mix of home and location away from home

    4. d. On the road

    5. e. Not working

Phone Info

  1. 8. What is your phone model?

  2. 9. How much money did you pay for your current phone?

  3. (p.272) 10. Please choose the functions your cell phone has (circle all those apply):

    1. a. Text messaging

    2. b. Web browsing

    3. c. Downloadable games

    4. d. Downloadable ringtones

    5. e. Color

    6. f. Camera

    7. g. MP3

    8. h. Other _____

  4. 11. When did you start to use your fi rst cell phone (month, year)?

  5. 12. When did you start to use mobile messaging for the fi rst time (month, year)?

  6. 13. What's your wireless service plan (plan name, services, and cost)?

  7. 14. How much money do you spend on your cell phone monthly?

  8. 15. How much money do you spend on text messaging monthly?

SMS Use

  1. 16. How did you learn to use text messaging? Please circle one number to best describe your situation (on a scale from 1 to 5 representing five categories: strongly agree, agree, not sure, disagree, and strongly disagree).

    1. a. Figured it out by myself with trial and error

    2. b. Watched people to see how they did it

    3. c. Consulted manuals or tutorials

    4. c. Asked friends to show me

    5. d. Other methods such as _____

  2. 17. How much time (in term of minutes, hours, or days) did it take you to learn how to text message?

  3. 18. What text inputting method do you use? Please circle one number for each method to show how frequently you use it (on a scale from 1 to 10 representing fi ve categories: always, usually, sometimes, seldom, and never).

    1. a. Multi-tap

    2. b. T9 (predictive typing)

    3. c. Other _____

  4. (p.273) 19. How do you send text messages to other people? Please circle one number to best describe your situation (on a scale from 1 to 10 representing five categories: always, usually, sometimes, seldom, and never).

    1. a. By phone

    2. b. By email

    3. c. Via websites

  5. 20. What kinds of mobile messaging services do you use? Please circle one number to best describe your situation (on a scale from 1 to 10 representing five categories: always, usually, sometimes, seldom, and never).

    1. a. One-way text messaging

    2. b. Two-way text messaging

    3. c. Multimedia (or picture) messaging

    4. d. Chat room

    5. e. IM services on mobile phones (e.g., AIM, MSN messenger)

  6. 21. For what purpose do you usually communicate via mobile messaging? Please circle one number to best describe your situation (on a scale from 1 to 5 representing fi ve categories: strongly agree, agree, not sure, disagree, and strongly disagree).

    1. a. To arrange or adjust appointments

    2. b. To have fun conversations with friends

    3. c. To stay in contact with friends or loved ones at every moment

    4. d. To send a stealth message from a place where I can't talk

    5. e. To connect with people without disturbing them

    6. f. To kill time

    7. g. To avoid lengthy phone conversations

    8. h. To save phone cost

    9. i. To email people when computers are not accessible

    10. j. To get or exchange information instantly

    11. k. To show people I'm cool

    12. l. Other _____

  7. 22. Do you subscribe to text alert services (e.g., weather forecasts, breaking news, etc.)? If yes, what kinds of alerts do you subscribe to?

(p.274) Use of Other ITs

  1. 23. What communication tools do you use generally? Please circle one number for each tool to show how frequently you use it (on a scale from 1 to 10 representing fi ve categories: always, usually, sometimes, seldom, and never).

    1. a. Emails

    2. b. Letters

    3. c. Faxes

    4. d. IM (instant messaging)

    5. e. Landline phones

    6. f. Wireless phones

    7. g. Mobile messaging

    8. h. Other _____

  2. 24. How would rate your knowledge of these technologies below? Please circle one number to best describe your situation (on a scale from 1 to 5 representing three categories: beginner user, intermediate user, and expert user).

    1. a. Computer

    2. b. Instant messaging

    3. c. Email application

    4. d. Mobile text messaging

  3. 25. Do you have a landline phone in the place where you live?

    1. a. Yes

    2. b. No