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Managing Services
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Managing Services: Challenges and Innovation

Kathryn Haynes and Irena Grugulis

Abstract

The nature of services in society and the economy is wide-ranging and complex. The management of services and their innovation provokes a number of challenges for practitioners, professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualizing service by bringing together contributions from leading figures in service research, so as to make a timely and significant multidisciplinary contribution to the theory and practice of service management. The book presents a collection of contemporary perspectives on service management challenges a ... More

Keywords: Services, service management, innovation, organizations

Bibliographic Information

Print publication date: 2013 Print ISBN-13: 9780199696086
Published to Oxford Scholarship Online: January 2014 DOI:10.1093/acprof:oso/9780199696086.001.0001

Authors

Affiliations are at time of print publication.

Kathryn Haynes, editor
Northern Society Chair in Accounting, Newcastle University Business School

Irena Grugulis, editor
Professor of Work and Skills, Leeds University Business School