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A Government that Worked Better and Cost Less?
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A Government that Worked Better and Cost Less?: Evaluating Three Decades of Reform and Change in UK Central Government

Christopher Hood and Ruth Dixon


UK central government is said to have been one of the most prolific reformers of its public administration over the past few decades, a poster-child of ‘New Public Management’. Successive reforms were accompanied by lofty claims that the changes would transform the way government worked. Government would become more efficient (delivering services more economically, for example by competition or outsourcing) or more effective and user-friendly (more responsive to citizens, for example by clearer performance frameworks, better use of information technology), or both. Despite much debate over gov ... More

Keywords: UK, central government, modernization, performance frameworks, evaluation, evidence-based policy, official records, New Public Management, information technology, fairness, consistency

Bibliographic Information

Print publication date: 2015 Print ISBN-13: 9780199687022
Published to Oxford Scholarship Online: May 2015 DOI:10.1093/acprof:oso/9780199687022.001.0001


Affiliations are at time of print publication.

Christopher Hood, author
Gladstone Professor of Government Emeritus and Fellow Emeritus, All Souls College, Oxford

Ruth Dixon, author
Leverhulme Trust Postdoctoral Researcher, Department of Politics and International Relations, University of Oxford