Communication, information, and support
This chapter takes a constructivist approach to the topic of communication, information, and support. This view recognizes that individuals actively generate their own understanding and ‘rules’ are then used to make sense of their experiences, rather than accepting that communication, information, and support are passive things that health and social care workers do to, and for, others. It begins with a discussion of the key issues and what patients want. It then considers changes in the patient-clinician relationship, relevant information and services policy context and initiatives in the UK, and the rise of computer-mediated communications, such as blogs.
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