Patient feedback and the associated assessment of the performance of health care professionals has increased in prominence in recent years. This is attributed partly to concerns around patient safety and the resultant efforts to improve performance. This chapter discusses the evolution of patient surveys, the National Patient Survey Programme (NPSP), patient priorities, the importance of patient feedback in shaping improvements, and optimizing the use of patient feedback.
Oxford Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.
If you think you should have access to this title, please contact your librarian.