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Organizational Knowledge in the MakingHow Firms Create, Use, and Institutionalize Knowledge$
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Gerardo Patriotta

Print publication date: 2004

Print ISBN-13: 9780199275243

Published to Oxford Scholarship Online: September 2007

DOI: 10.1093/acprof:oso/9780199275243.001.0001

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Sense Making on the Shop Floor: The Narrative Dimension of Organizational Knowledge 1

Sense Making on the Shop Floor: The Narrative Dimension of Organizational Knowledge 1

Chapter:
(p.149) 7 Sense Making on the Shop Floor: The Narrative Dimension of Organizational Knowledge1
Source:
Organizational Knowledge in the Making
Author(s):

Gerardo Patriotta (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199275243.003.0007

This chapter looks at the sense-making processes through which narratives in the workplace lead to the creation and institutionalization of organizational knowledge. The setting is the stamping shop of an automotive plant. The focus of the inquiry is on how a best performing team deals with disruption on the shop floor. In contrast to Melfi, the Mirafiori Pressing plant incarnates a highly institutionalized context, characterized by an experienced workforce, consolidated and often opaque work practices, and distinctive cultural tradition.

Keywords:   sense-making process, organizational knowledge, automotive plant, Melfi plant, Mirafiori pressing plant, shop floor

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