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Reengineering Health Care
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Reengineering Health Care: The Complexities of Organizational Transformation

Terry McNulty and Ewan Ferlie

Abstract

Organizations are being urged to experiment with new structures and processes. A ‘process perspective’ on organizing is emerging as a major challenge to ‘functional’ principles of organizing established during the last century. Business process reengineering is one exemple of process thinking that has received great attention amongst organizational theorists and practitioners. This in-depth account of business process reengineering within a major NHS hospital is an important contribution to the very limited stock of empirical knowledge about new organizational forms, especially in the public s ... More

Keywords: organizations, process perspective, Business Process Reengineering, NHS, organizational forms, public sector, private sector

Bibliographic Information

Print publication date: 2004 Print ISBN-13: 9780199269075
Published to Oxford Scholarship Online: October 2011 DOI:10.1093/acprof:oso/9780199269075.001.0001

Authors

Affiliations are at time of print publication.

Terry McNulty, author
Leeds University Business School

Ewan Ferlie, author
Professor of Management and Head of Department at the School of Management, Royal Holloway, University of London
Author Webpage