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Agents of ChangeCrossing the Post-Industrial Divide$
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Charles Heckscher, Michael Maccoby, Rafael Ramirez, and Pierre-Eric Tixier

Print publication date: 2003

Print ISBN-13: 9780199261758

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199261758.001.0001

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Lucent: Toward Strategic Engagement

Lucent: Toward Strategic Engagement

Chapter:
(p.65) CHAPTER 5 Lucent: Toward Strategic Engagement
Source:
Agents of Change
Author(s):

Charles Heckscher (Contributor Webpage)

Michael Maccoby

Rafael Ramirez (Contributor Webpage)

Pierre-Eric Tixier (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199261758.003.0005

This chapter describes a case in which the unions were deeply involved in the company's decision to outsource its manufacturing capability, and were able to negotiate employment and union agreements with the purchasers at the same time as the other aspects of the sale. This resulted in a relatively peaceful process, but still involved intense conflicts among the partner unions as well as between unions and management. The obstacles to change remained great; the increased trust from dialogue helped, but did not solve the tensions involved in transforming the corporation.

Keywords:   Lucent, conflicts, outsourcing

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