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Agents of ChangeCrossing the Post-Industrial Divide$
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Charles Heckscher, Michael Maccoby, Rafael Ramirez, and Pierre-Eric Tixier

Print publication date: 2003

Print ISBN-13: 9780199261758

Published to Oxford Scholarship Online: January 2010

DOI: 10.1093/acprof:oso/9780199261758.001.0001

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Introduction

Introduction

Chapter:
(p.3) CHAPTER 1 Introduction
Source:
Agents of Change
Author(s):

Charles Heckscher (Contributor Webpage)

Michael Maccoby

Rafael Ramirez (Contributor Webpage)

Pierre-Eric Tixier (Contributor Webpage)

Publisher:
Oxford University Press
DOI:10.1093/acprof:oso/9780199261758.003.0001

This introductory chapter discusses the use of consulting experience as data for analysis and the method of systematic reflection on experience. It then sketches the core lessons of the authors' consulting experiences: firstly, the value of a ‘full engagement’ approach to relational intervention; and secondly, the need for development of ‘post-industrial relations’.

Keywords:   consultancy, intervention, full engagement, post-industrial relations

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